Support

Help & how-tos

Browse common questions or get in touch — our team typically replies within 4 hours.

Popular questions

How are CLIX studios verified?

CLIX hand-reviews every studio. We check identity, work samples, and past client interactions before a profile goes live.

How is the price calculated?

What's CLIX's cancellation policy?

Can I message studios first?

Why don't I see vendor phone numbers?

How does the payment schedule work?

I have a unique brief — what do I do?

Can I change my photographer after booking?

Still stuck?

Share booking context and our ops team will follow up inside CLIX.

Channels

Prefer email for non-urgent questions? Reach the CLIX desk directly.